Easy step to Find out Duplicate Exide Battery!

Now in battery industry, duplicates are the biggest threat for buyers with limited knowledge about batteries.

Duplicates are everywhere, it’s our responsibility to buy a genuine battery from battery dealers directly. In previous posts we have already said, ‘Avoid third persons or electricians to buy battery for you’, go to battery dealers outlet directly in person to purchase your battery.

Here we come up with simple step to verify whether your Exide battery is original or duplicate.

Exide has announced a new online battery registration service to facilitate exide users  to register their batteries online with exide’s official website to simplify the process of warranty claim in case of any battery problem.

Another reason for launching this service is to find duplicates and control counterfeit products in market.

How To Validate Your Exide Battery?

1.First get your original Bill for Battery,  your battery’s serial number will be printed on the bill or warranty card of battery. If you find difficult to get the serial number from bill or warranty card, you can get it from your battery itself. The unique serial number is imprinted on the top of your battery.

2. Go to Exide Official Battery registration Page https://crm.exidereachout.com/irj/portal/anonymous?guest_user=batregex ( site may be down sometimes )

3. Fill in your serial number and click ‘validate’ button, if your battery is genuine you can continue with registration process, in case you are a victim of counterfeit product it will show you a message.

4. Continuing with registration is optional, you can just validate your battery with serial number.

Hope this information help you!

Important Note: Don’t panic if the website rejects your registration number, its normal. Just try to call Exide Toll free Call center and give your battery serial number and dealer details, they will confirm your battery’s warranty and send you a registration confirmation number.

Toll Free Exide Call Center Number for Service : 1800-103-5454 (call between 8am to 8pm)

battery exide register

  • Kishore Kotni

    Hello Admin, today i bought LUMINOUS 875VA and EXIDE IT500, when i tried to register the product online it said its invalid, then i called exide call center, there they took all the information and gave me a registration number. i was totally confused with their response, and one more thing when they opened the packing of battery there are few drops leaking on it, when i asked those people they were saying it is normal. it doubled my doubt. can you please clarify my doubt. Thank you.

    • admin

      Dear Kishore,
      Acid spills are normal when unpacking a brand new battery.

      Have exide call center guys confirmed your product’s warranty?

      • Kishore Kotni

        Yes, Exide guys took batch number and serial number along with my details and dealers details and issued me a registration number, and they have sent an sms with the registration number. Hope this could be their confirmation of warranty

        • admin

          Dear Kishore,
          Then ‘No Problem’ , don’t worry.

  • NAVEEN BHATTI

    Dear Sir

    Today I have bought two batteries for my inverter. The details are:
    Batch No. 10E Serial No. 44xxx
    Batch No. 1UD Serial No. 23xxx
    When i tried to register online, it says invalid serial no. please help me.

    • admin

      Dear Naveen,
      Don’t need to panic, With bill and warranty card on hand, Call Exide Toll free number to Register your battery, they will guide you, its a simple process.

      Toll Free Exide Call Center Number for Service : 1800-103-5454 (call between 8am to 8pm).

  • BornSpectator

    Sir, Thanks for this really useful article. As said, website rejected serial number and I called customer care.Currently Exide customer care is not really verifying the battery serial number. Customer care just ask you the batch number of battery and verify the batch number alone. Once the batch number ( first 3 alpha numeric characters of serial number ) is confirmed, they tell the battery is genuine. This is of not much use since every duplicate battery maker could easily copy the same from other original batteries. For some reason, Exide customer care are not really verifying the serial number of battery.

  • B Shankar Lal

    Sir, Today I have purchased TUBEMASTER500, MODEL TM500 Battery for my invertor. When I opened the box, I was surprised to find that there was no warranty card. Only One Sticker was there showing the battery sl.no. That sticker the sales rep has pasted on the battery. He told me this is a newly launched model and hence there is no warranty card. The bill is only the warranty card. Is this correct ? I paid 9500 for this battery. Have I been cheated ? what should I do ?

    • Admin

      It is Exide paperless warranty, don’t worry, your battery is covered under warranty.

      Serial number is enough to claim warranty.

      • Anil

        Hi Admin,

        Is this same with Bike battery as well?
        Can you please let me know the process to claim for warranty without bills.

  • Aninda Haldar

    Dear Admin, I purchased a Tubular battery on 26-07-2015. Had been trying to get it registered online on your website. But every time it gives a message invalid serial number. Pl help me to get it registered online so that I can avail warranty without any hassle. I had purchased this battery from a registered dealer of Exide Batteries.

  • HELLO ADMIN, I PURCHASE A NEW EXIDE BATTERY 22-05-2016 ON THAT GIVEN DATE BUT NOT GIVEN ME DEALER WARRANTY CARD.WHEN I ASK HIM WHERE IS MY EXIDE WARRANTY CARD HE TOLD ME ITS BY MISPLACE OUR SIDE….SO CAN YOU TELL ME HOW I AM GET A WARRANTY CARD

  • Samir Mate

    Sir, Today I have purchased TUBEMASTIM8500, MODEL IM8500 Battery for my
    invertor. When I opened the box, I was surprised to find that there was
    no warranty card. Only One Sticker was there showing the battery sl.no.
    That sticker the sales rep has pasted on the battery. He told me The bill
    is only the warranty card. Is this correct ? I paid 12500 for this
    battery. Have I been cheated ? what should I do ?

    • Admin

      Dear Sameer,
      Post the exact model no of your battery.

      Exide tubular 150 Ah invamaster IM8500 costs ₹ 11000

      Regarding warranty card

      Exide now offers paperless warranty for batteries, the sticker on the battery with serial number is important.

  • tushar

    Today 30 July 2016 I have bought two batteries for my APC SUA1000i EP 12v 12ah
    just sticker pasted over both batteries and serial number printed on it.
    When i tried to register online, it says invalid serial number for both batteries don’t know why 🙁

    • Admin

      Dear Tushar,
      Exide website is extremely outdated now,

      Just call Exide toll free number *1800-103-5454* and verify your battery seriel number.